We neither sell nor otherwise share the information you provide about yourself with any third party. We use this information solely to respond to your requests and to keep you informed about our company. If you decide that you do not wish to receive such communications from us, please ask us to remove your name from our list by clicking the unsubscribe link on the marketing e-mail you received or by notifying us of your wishes via e-mail at firstname.lastname@example.org or via mail to our corporate headquarters in Level 1, 5 Antares Place, Mairangi Bay, New Zealand or any local office. This does not apply to transactional emails related to users’ business relationship with Straker Translations.
WHAT PERSONAL INFORMATION DOES STRAKER COLLECT?
The type of information we will collect about you includes:
Credit/debit card details if you are paying in this manner
Credit information – if you are engaging with our services as a business and wish to setup a credit account
Credit/debit card details will be collected but, unlike other details, will not be held on our database. Your credit card information will be stored with our third party online secure payment processing provider Direct Payment Solutions (www.paymentexpress.com). If you are quoted for a job that requires a deposit and balance to be billed at the end then your card will be charged for the remaining figure (quote minus deposit already paid) on completion of the job and prior to the translated files being released. You will be notified by email that the completion payment has been processed. For more details on this secure storage see http://www.paymentexpress.com/privacypolicy.htm.
On Straker’s websites you can request information about our services, download marketing or support materials, chat online with an expert, and request pricing quotes. The types of personal information you provide to us on our websites may include names, employer, addresses, phone numbers, and e-mail addresses.
HOW DOES STRAKER USE PERSONAL INFORMATION?
Straker will use personal information to provide customers and visitors with information and services and to help us better understand your needs and interests. Specifically, we use your information to communicate with you and to develop and market products and services. Straker does not sell or rent your personal information and the use of your personal information is limited to Straker related activities.
HOW DO I REFRAIN FROM PROVIDING PERSONAL INFORMATION?
Straker does not require that you provide us with personal information. The decision to provide personal information is voluntary. However, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested such as a pricing quote.
In addition, you can opt out of receiving e-mail messages from us about products and services by clicking the unsubscribe link provided in the email or, if not available, contacting us at email@example.com. Please provide sufficient details in the message for us to process your request to unsubscribe from a particular mailing.
HOW DOES STRAKER SECURE MY PERSONAL INFORMATION?
Straker is committed to taking reasonable efforts to secure the personal information you choose to provide to us. To protect the privacy of any personal information you may have provided, Straker employ industry-standard controls including physical access controls and internet firewalls. We are also audited to EN15038 European Quality Standard for Translation, which covers the seeking, storing and working with client data in relation to the nature of the translation services we provide to our clients.
DOES STRAKER USE “COOKIES” ON ITS WEBSITES?
DO OTHER WEBSITES COLLECT PERSONAL INFORMATION WHEN I VISIT THE STRAKER WEBSITES?
Changes to this Statement
For more information read our Terms and Conditions, complaints procedure or contact us directly via email, our online chat or call us at any time. We are here to meet your needs.